> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://appointyhelpdesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Can I ask additional information from clients?

Yes, you can certainly ask for desired  details  from the clients in form of a custom questionnaire.  These custom questionnaire will be asked to the client **at the time of booking.**

Here's how to set it up:

*   Login to your admin area.
*   Go to SETTINGS>>CUSTOMIZE>>Customize Form (see image below)

![](https://storage.crisp.chat/users/helpdesk/website/69512e1c4c7c1400/25d0cc89-ba84-426d-a4d2-bd12aa_q9wu1i.png)

 **1. Field name: E**nter the question that needs to be asked from your clients

![](https://storage.crisp.chat/users/helpdesk/website/a8887e1c485e6800/4553ee6d-6c3d-495d-af40-f37521_wf7f48.png)

**2. Service:** You can either apply the question to a particular service or to all of your services.

![](https://storage.crisp.chat/users/helpdesk/website/688a91da4cb18800/eda9ce91-2602-4ddf-a919-50eb6a_1g6m3z9.png)

**3. Data type:** 

a) _**TEXT:**_ It is free text area where the clients can answer whatever they want to. It is kind of answering to an open ended questions. 

b) _**NUMBER:**_ It is a numerical field, where you want your clients to field a number instead of text.

c) _**DATE:**_ The clients can enter a date.

d) _**RADIO:**_ Multiple options can be generated in the form of radio buttons. So the clients can choose the best possible choice from the options. 

e) _**LIST:**_ A list of option will appear. Clients can  select form the dropdown.

f) _**CHECK BOX:**_ Clients can tick mark on the check box to choose the desired option.

g) _**HEADING:**_ It is used to show just a title or a heading

I) **ADDRESS**: With this you can Map the complete route from your location to client locations on a Google Map.

![](https://storage.crisp.chat/users/helpdesk/website/91f796427f70d000/233930a4-d28b-4ff7-9b63-e35bca_7f6eat.png)

4 . **Required:**  You can tick on the REQUIRED filed, to make the custom form mandatory

![](https://storage.crisp.chat/users/helpdesk/website/f0437b3ca638d800/bf58d012-007c-4f2a-bf09-235d37_1odmw9z.png)

 5. **Add:** Click on ADD link to add another custom form

![](https://storage.crisp.chat/users/helpdesk/website/5917a5eb27ec1400/632b1fc8-3a20-4e25-9f7e-2e482d_1hda667.png)

  Once you have all these setup, make sure to click SAVE.

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### **FYI: "CUSTOM FORMS" feature is a premium feature and part of PRO and above memberships. If you are having issues with custom forms, click here to troubleshoot.**