How do paid bookings work in Appointy?

With Appointy, you can accept payments from your clients at the time of booking. Here’s an explanation of how paid bookings work in Appointy:

A client will select a service for booking.
The selected time-slot will be temporarily blocked for 5 minutes. Appointy forwards the client to the payment gateway for payment. Meanwhile, no one else will be able to book that time-slot.
Once the payment is realized, the payment gateway sends a notification to Appointy and the appointment is marked as confirmed (depending on your appointment approval settings under ‘Customer Booking Rules’). These prepaid and confirmed bookings are reflected with a ‘Paid’ status in your calendar.
If the client does not pay or the payment is declined due to some reason, the booking expires and the time-slot is again available for bookings to other clients.
The failed booking is, however, shown in the unapproved section which can be manually approved by an admin or a staff member. The reason we reflect it in your unapproved appointments is because sometimes the payment gateway might fail to send a notification even after the payment is realized.

Click here to know how to troubleshoot IPN notifications from Paypal.

Updated on: 04/02/2021