How to troubleshoot SMS/Call delivery issue?
Here are the steps to troubleshoot SMS/Text Delivery Issue.
SMS/Text and Call alerts are add-on services and require credits to be purchased. Go to SETTINGS --> MY MEMBERSHIP --> BUY CREDITS and check a number of credits in your account. If you have purchased credit and it is not reflecting in your account then please email us at contact@appointy.com.
We will never send SMS/Text or Call alert to an unverified mobile number. So make sure that your Mobile number in the admin area is verified. Same for Staff but clients will get alerts regardless of their mobile status.
Check if your setting is set to send SMS/Call Alerts from SETTINGS --> NOTIFICATION SETTINGS -> Send an SMS alert to your customer (Requires the purchase of SMS Credits).
Check "Alert Report" from REPORTS --> ALERT REPORTS and see if Appointy has sent notifications.
Still, if the SMS are not delivering then please email us at contact@appointy.com with the appointment details for which the SMS was not delivered and we will investigate it for you.
SMS/Text and Call alerts are add-on services and require credits to be purchased. Go to SETTINGS --> MY MEMBERSHIP --> BUY CREDITS and check a number of credits in your account. If you have purchased credit and it is not reflecting in your account then please email us at contact@appointy.com.
We will never send SMS/Text or Call alert to an unverified mobile number. So make sure that your Mobile number in the admin area is verified. Same for Staff but clients will get alerts regardless of their mobile status.
Check if your setting is set to send SMS/Call Alerts from SETTINGS --> NOTIFICATION SETTINGS -> Send an SMS alert to your customer (Requires the purchase of SMS Credits).
Check "Alert Report" from REPORTS --> ALERT REPORTS and see if Appointy has sent notifications.
Still, if the SMS are not delivering then please email us at contact@appointy.com with the appointment details for which the SMS was not delivered and we will investigate it for you.
Updated on: 24/12/2020
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