Processing a refund for a booking in Appointy
The below-listed steps will allow you to process a refund via Square or Stripe. The same steps can be followed to record a refund for payments made through Authorize.net and PayPal.
Log into the Appointy admin panel.
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Go to the ‘Calendar’ icon in the toolbar appearing on the left.
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Click on the appointment for which you want to process a refund.
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Click on ‘View’ against the paid amount highlighted in green color.
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Once, the payment history pop-up box opens, click on ‘Refund’ in the ‘Payment History’ pop-up against the payment that you want to refund to the client.
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Click on ‘Confirm’.
Payments made via Square and Stripe can be refunded through Appointy itself, which means once you click on the ‘Refund’ button, the amount will be automatically processed to the customer.
For payments made via Authorize.net and PayPal, you will have to manually process the refund. You can record the refund against the appointment in your Appointy calendar following the same steps that are mentioned above.
Log into the Appointy admin panel.
.
Go to the ‘Calendar’ icon in the toolbar appearing on the left.
.
Click on the appointment for which you want to process a refund.
.
.
Click on ‘View’ against the paid amount highlighted in green color.
.
.
Once, the payment history pop-up box opens, click on ‘Refund’ in the ‘Payment History’ pop-up against the payment that you want to refund to the client.
.
.
Click on ‘Confirm’.
Payments made via Square and Stripe can be refunded through Appointy itself, which means once you click on the ‘Refund’ button, the amount will be automatically processed to the customer.
For payments made via Authorize.net and PayPal, you will have to manually process the refund. You can record the refund against the appointment in your Appointy calendar following the same steps that are mentioned above.
Updated on: 28/05/2021
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