> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://appointyhelpdesk.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why should I set the Status Message?

The status message is a very important feature of Appointy. By default the status message is empty. When a customer arrives on time as schedule then you can set it to "As Scheduled". Similarly, other status messages can be updated as "Late" or "No-Show". "No-Show" status message can help you in identifying the loss in Business due to "No-Show" and can be tracked on Dashboard. All other status messages are available in reports and can help you in making financial decisions or future strategies. 

Similarly, custom status can be created to differentiate between various appointments.  See the screen capture below:

![](https://storage.crisp.chat/users/helpdesk/website/2f12e0e726e16a00/0f9ffad4-3978-45aa-af59-849788_a14p1o.png)